CFPB Buried, Ignored Positive Cash Advance Customer “Tell Your Tale” Testimonials It Requested

Alexandria, Va. – New documents released today unveil for the very first time more than 12,000 good testimonials that payday loan clients submitted in to the customer Financial Protection Bureau (CFPB) within the Bureau’s “Tell Your Story” effort. These good customer stories, which comprise 98% for the payday loan-related submissions, have not been made general public prior to. Rather, the Bureau buried and ignored these real-life consumer tales since it marched forward with proposed guidelines that will limit use of credit for an incredible number of Us citizens.

The consumer tales had been unearthed by way of a Freedom of Information Act (FOIA) demand filed December 31, 2015 by way of an agent associated with the Community Financial solutions Association of America (CFSA) – the trade relationship that represents the lending industry that is short-term. Throughout the five-year duration covered by the FOIA request, 12,308 responses of this 12,546 reviews presented on short-term loans praised the industry as well as its services and products, or elsewhere suggested good experiences.

The FOIA documents additionally unveiled just an exceptionally tiny wide range of critical lending that is payday had been submitted towards the CFPB – just 240 or lower than 2%. What’s more, the great majority among these critical remarks had been either erroneously categorized as payday commentary or they connect with frauds and unregulated lenders that the CFPB’s proposed guideline doesn’t deal with.


  • Regarding the 12,546 opinions presented to the CFPB’s “Tell Your Story” portal, 12,308 opinions – or maybe more than 98% — praised the industry and its particular services and products.
  • Less than 240 consumer opinions – significantly less than 2% — had been negative.
    • Associated with 240 comments that are negative 84 remarks had been erroneously classified as payday lending feedback. They failed to reference the payday lending industry, but instead bank complaints, insurance complaints, and education loan complaints, among others examples.
    • For the 240 negative remarks, 74 remarks linked to lending that is payday and/or unregulated lenders, both crucial customer security problems that the CFPB’s proposed guideline does not deal with.

This information is in line with grievance data through the CFPB and FTC, too surveys of cash advance customers. Because the CFPB’s grievance portal came online last year, complaints regarding payday advances have now been that is miniscule 1.5% of all of the complaints. Meanwhile, these complaints continue steadily to drop. The CFPB information mirrors customer complaints towards the Federal Trade Commission. The FTC found that just 0.003% of more than three million complaints related to payday lending in its summary of 2015 consumer complaints. Both in the CFPB data and FTC information, mortgages, charge cards and lots of other services that are financial exponentially greater variety of customer complaints.

Client studies of pay day loan borrowers confirm their overwhelming satisfaction aided by the item. A GSG/Tarrance survey discovered that 96% of borrowers saw pay day loans as of good use and a massive bulk would suggest the solution to other people, highlighting their satisfaction utilizing the solution. An early on Harris Interactive survey of cash advance borrowers had comparable findings. Ninety-seven per cent of borrowers had been pleased with this product and 95% value getting the solution to simply simply just take a payday loan out.

“The Bureau is pursuing its ideological crusade from the regulated short-term lending industry along with its proposed guidelines, while ignoring the good experiences provided by customers,” said Dennis Shaul, CEO of CFSA. “While claiming to be controlled by customers through the “Tell Your Story” effort, the CFPB discounts real consumers’ requirements and choices. It really is clear that an incredible number of individuals are pleased with the cash advance item and solutions, plus don’t wish the us government to simply simply take this respected credit choice far from them.”

The Bureau has very very long advertised that its complaint database functions as its regulatory compass, and CFPB Director Richard Cordray recently told the Wall Street Journal that the database is a component associated with agency’s DNA and plays a role that is integral directing its aspects of focus and enforcement actions. The CFPB’s “Tell Your Story” initiative now verifies the figures when you look at the CFPB’s problem database; individuals are pleased with pay day loans. Nevertheless, the CFPB’s disingenuous and heavy-handed actions plainly raise questions regarding its goals and whether preserving Americans’ usage of dependable and affordable short-term credit items is a concern.

Us citizens nationwide ardently disagree aided by the style of unneeded overreach regarding the short-term lending industry proposed by the CFPB. Into the GSG/Tarrance survey, 74% of borrowers stated they truly are worried about more restrictions on payday advances by the national federal government and 80% believe present regulations are enough. When you look at the survey that is same about two-thirds of borrowers oppose the proposed CFPB laws.

“Consumers realize these loan services and products and work out informed decisions whenever they require short-term credit,” said Shaul “But the Bureau has constantly disregarded their viewpoint, listening to lots of unique interest teams and customer activist companies in place of some of the an incredible number of US customers that will face the harsh effects of their rulemaking.”